If the Help menu is not displayed, press ALT+H, and then click About. Click Help on the menu bar and then click About. Step 2: To determine the version of Media Player installed on the computer, you may do the following. (This takes a while.)Īfter your system is restored to the earlier configuration, check to see whether Windows Media Player runs correctly again.įor general help with Windows Media Player, see the Windows Media Player support page. You can also post questions about Windows Media Player errors in the Windows forum. Step 1: Check the version of DirectX installed on the computer. Select Create a restore point, and then in the System Properties pane, select System Restore.įollow the prompts to select the restore point just before the round of updates that seemed to trigger the problem. Uninstall CCCP, K-Lite or similar codec packs from ‘programs and features’ in your Windows Control Panel (if applicable) 2. Step 2: A list of options will open, scroll down to 'Media Features' and expand it. To do this:Ĭlick the Start button and type system restore. Follow the instructions below to uninstall and reinstall Windows Media Player: Step 1: Go to 'Control Panel' and then select 'Programs and Features.' You will see the option 'Turn Windows feature On or Off, click it. If Windows Media Player stopped working correctly after the latest update from Windows Update, you can verify that the update is the problem by using System Restore. If you can't burn a CD or DVD, does the disc already have content on it? If so, make sure the disc is rewritable and that you erase the existing content before you try to burn new content onto it. For more information about codecs, see Codecs: frequently asked questions. dmg file for 5160 and ran the un-installer. remove the tools from the VM (and once done shut it down) quit Parallels v3.0 build 5160. FYI - upgrade for me consisted of: cloning the VM as a backup. If the error involves a playback problem, you may not have the right codec on your PC to play that file. On upgrading to build 5582 and re-installing the toolset - the WMP11 error/behaviour re-appeared. You may get an error message while using Windows Media Player but without any specific info about the error. The Microsoft DirectX® End-User Runtime installs a number of runtime libraries from the legacy DirectX SDK for some games that use D3DX9, D3DX10, D3DX11, XAudio 2.7, XInput 1.3, XACT, and/or Managed DirectX 1.1. Luckily, this is not usually as bad as it sounds. We recommend you move to a Windows 11 PC to continue to receive security updates from Microsoft. If you have problems adding, deleting, or viewing your digital music library, then you might have a corrupt Windows Media Player database. Support for Windows 7 ended on January 14, 2020
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